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SHIPPING & RETURNS

Shipping Policy

At Ajae' Fragrances, we strive to deliver your fragrance oils safely and as quickly as possible. Because our products contain high-quality oils and delicate packaging, we take extra care in preparing each order for transit.

1. Order Processing Time

  • All orders are processed within [1–3 business days] (excluding weekends and major holidays).

  • Orders placed after [12:00 PM CST] or on weekends will begin processing on the following business day.

  • Once your order has shipped, you will receive an email confirmation containing your tracking number.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping MethodEstimated Delivery TimeCost

Standard Shipping[3–5 business days]

Expedited Shipping[1–2 business days]

Note: Delivery times are estimates provided by the carrier and are not guaranteed.

3. Packaging & Safe Handling

Fragrance oils require careful handling to prevent leaks and breakage.

  • Every bottle is securely sealed, bubble-wrapped, and packed in protective materials.

  • In the event that your package arrives leaking or damaged, please contact us immediately so we can make it right.

4. Tracking Your Order

  • As soon as your order ships, a shipping confirmation email with a tracking number will be sent to the email address provided at checkout.

  • Please allow up to 24 hours for tracking information to update on the carrier’s system.

5. Damaged, Lost, or Stolen Packages

  • Damaged Items: If your order arrives damaged or leaking, please email us at [your email address] within [48 hours] of delivery. Please include your order number and photo proof of the damage so we can send a replacement or issue a refund promptly.

  • Incorrect Address: Please double-check your shipping address at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

6. International Shipping (Optional)

  • [We currently ship within the United States only. / We offer international shipping to select countries. Custom fees, duties, or import taxes are the responsibility of the customer.]

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Here is a clear and customer-friendly Return & Exchange Policy drafted specifically for Ajae' Fragrances to complement your shipping policy:

Return & Exchange Policy

At Ajae' Fragrances, your satisfaction is our top priority. We want you to love your fragrance oils! Because of the intimate and personal nature of fragrance products, we have established the following guidelines to ensure safe, hygienic, and fair handling of all returns and exchanges.

1. 30-Day Return Window

  • We accept returns and exchange requests on eligible items within 30 days of delivery.

  • To be eligible for a return, your item must be unopened, unused, and in its original, undamaged packaging with all seals intact.

2. Non-Returnable Items

For health, safety, and quality assurance reasons, the following items cannot be returned or refunded once opened or used:

  • Opened or unsealed fragrance oil bottles.

  • Final sale or clearance items.

  • Gift cards.

Fragrance Sampling Tip: If you are trying a scent for the first time, we highly recommend purchasing sample sizes when available before committing to larger bottles.

3. Damaged, Leaking, or Incorrect Items

If your order arrives damaged, leaking, or with an incorrect item:

  1. Please contact us at [your email address] within 48 hours of receiving your delivery.

  2. Include your order number and clear photos of the damage or incorrect product.

  3. We will immediately ship a free replacement or issue a full refund to your original payment method—no return shipping required for broken glass/leaking items.

4. How to Initiate a Return or Exchange

  1. Submit a Request: Email [your email address] with your order number and the reason for your return.

  2. Receive Authorization: Once approved, we will send you instructions on where to ship your package.

  3. Pack & Ship: Carefully package the unopened item to prevent damage during transit. (Customers are responsible for return shipping costs unless the return is due to a mistake on our end or a damaged delivery).

5. Refunds & Processing

  • Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

  • Approved refunds will be processed back to your original method of payment within 5–7 business days.

  • Original shipping fees are non-refundable.

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